I would advise anyone to NOT use the 1800 Flowers.com service!! I placed an order on Sunday evening to be delivered on Monday to the Funeral home, where my friend was having his homegoing service. The delivery time was set for 10am, the order was placed on Sunday. 1800 flowers had all of the necessary information for the delivery to be made. Well...they did not deliver the item to the funeral home PERIOD! I received a call that they were trying to make the delivery, but the rest of what was being said could not be understood. The calls are routed to another country and there is a terrible language barrier between the order taker and the person ordering!! This was the only opportunity that I had to pay my respects to a friend who passed away and 1800 flowers BLEW IT TO ALL TO HELL! I will continue to post this about the horrible service.

BTW...whatever country you are routing your calls to are eventually going to cause someone somewhere to come up with a better way of doing this type of business!! It will happen. You should be called 1800 CAN'T DELIVER.

Then I called back to get a refund and still could not understand what the rep was saying, because the call was routed to some other country. I asked for a refund and was promised an email confirmation of a refund. Well, I never received a confirmation of a refund, and I called again this morning and still no refund confirmation. I have been given nothing but excuses. No refund confirmation email, no refund of my money, only an individual from some other country speaking HORRIBLE ENGLISH!